Article 1 (Booking Formation and Conditions)
1-1. Bookings are accepted via our official website, email, or telephone, and shall be deemed formed when a booking confirmation response is sent by the Company.
1-2. Proposals, rates, Terms of Service, and Accommodation Terms & Conditions prior to booking confirmation are subject to change or cancellation without notice.
1-3. Booking details are specified in the Booking Confirmation. Any changes to the number of guests or age composition may result in a change in the total room rate.
1-4. All prices are displayed in Japanese Yen (JPY) and include Japanese Consumption Tax (10%), Accommodation Tax, and service charges.
1-5. Credit card information provided at the time of booking will be encrypted and securely stored in our booking system as a guarantee during your stay.
Article 2 (Payment Terms) [Guests Residing in Japan]
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For stays between April 1 and November 30: Full payment is required at least 14 days prior to the arrival date (or full payment at the time of booking if reserved within 14 days of arrival).
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For winter stays between December 1 and March 31: A 30% deposit is required within 14 days of booking, and the remaining balance must be paid at least 60 days prior to arrival (or full payment at the time of booking if reserved within 60 days of arrival).
[Guests Residing Outside Japan]
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Full payment is required at the time of booking year-round. *Payment terms may vary depending on the booked plan or Online Travel Agency (OTA).
Article 3 (Cancellation Policy) In the event of a cancellation, the following cancellation fees will apply:
[Guests Residing in Japan]
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For stays between April 1 and November 30
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14 days to 7 days prior to arrival: 30% of the accommodation fee
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6 days to 2 days prior to arrival: 50% of the accommodation fee
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1 day prior to arrival, same-day, or no-show: 100% of the accommodation fee
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For winter stays between December 1 and March 31
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59 days to 30 days prior to arrival: 30% of the accommodation fee
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29 days to 8 days prior to arrival: 50% of the accommodation fee
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7 days prior to arrival, same-day, or no-show: 100% of the accommodation fee
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[Guests Residing Outside Japan]
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Year-Round
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59 days prior to arrival to same-day / no-show: 100% of the accommodation fee
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*Specific cancellation policies associated with special plans (e.g., Early Bird) or booking platforms shall take precedence.
Article 4 (Company Liability and Disclaimer)
4-1. The Hakuba Company KK operates within Japan, and all services are provided in accordance with Japanese law (some services may be provided by third-party agencies).
4-2. In accordance with the law, the Company shall not be liable for any loss, damage, delay, flight cancellation, indirect damage, injury, or death resulting from force majeure or unavoidable circumstances, unless caused by the intentional misconduct or gross negligence of the Company.
4-3. No-shows due to adverse weather conditions or sudden changes in weather will be treated as standard cancellations.
4-4. We strongly recommend that all guests purchase appropriate travel insurance to cover unforeseen events after booking confirmation. By using our facilities, guests agree to assume these risks personally.
Article 5 (Agreement to Terms and Conditions)
5-1. The signature of the primary guest obtained at check-in or through customer information entry on the guest portal (including checking the agreement box during pre-check-in) shall be deemed as consent to all of these Terms of Service and the Accommodation Terms & Conditions.
