FAQ

A: Bed configurations depend on the room type, as detailed below:

• 1-Bedroom: 1 Double Bed (The in-room sofa can be converted into a bed upon request, free of charge.)
• 2-Bedroom: 2 Double Beds (Bed configuration cannot be changed.)
• 2-Bedroom Corner Suite: Can be changed from “Twin” to “Double” in both bedrooms upon advance request.

*Please note: If you wish to change the room type itself, you may need to cancel your current reservation and rebook.

We do not have child rates. Our pricing is based on a flat room rate (per room, not per person). Children are counted as regular guests towards the room’s maximum capacity, so please ensure your total party size stays within the room limit.

*Note: As long as the total number of guests remains within the room’s maximum capacity, there are no additional charges for bringing children.

Smoking is strictly prohibited throughout the entire building, including all guest rooms (and balconies), hallways, and the entrance hall. (This rule also applies to heated tobacco and e-cigarettes.)

If you wish to smoke, please use the designated outdoor smoking area.

[PLEASE NOTE]
If any evidence of smoking is detected inside the room, a minimum special cleaning fee of 30,000 JPY will be charged. In addition, if the room cannot be sold due to necessary deodorization processing, or if additional expenses are incurred to accommodate subsequent guests, you will also be held responsible for compensating any resulting financial losses.

Maximum occupancy varies depending on the room type. Please refer to the details below:

• 1-Bedroom: Maximum 3 guests (Includes the use of a sofa bed)
• 2-Bedroom & 2-Bedroom Corner Suite: Maximum 4 guests

※Please note that children are included in the maximum capacity count regardless of age.

Unfortunately, we do not offer a laundry service.
However, all rooms are equipped with a washer/dryer combination and laundry detergent, which you are welcome to use free of charge during your stay.

Yes, all rooms are equipped with a bathtub and one toilet.

• Bathtub: Available in all rooms

• Toilet: 1 in each room

We are deeply sorry, but we do not provide a shuttle service.
Please use a taxi, a ride-hailing service such as Uber, or public transportation.

Yes, we have free outdoor parking on-site. Guests can use the parking lot without advance reservation.

• Fee: Free of charge
• Type: Outdoor parking

Important Notes:

• Parking spaces are limited and available on a first-come, first-served basis. Please note that we cannot accept advance reservations for parking spots.

We regret to inform you that we do not provide or install baby cots (cribs).
We appreciate your understanding.

No, we do not provide any seasonings, spices, or cooking oil due to hygiene guidelines. Please bring or purchase your own if you plan to cook during your stay.

Smoking is strictly prohibited throughout the entire building, including all guest rooms (and balconies), hallways, and the entrance hall. (This rule also applies to heated tobacco and e-cigarettes.)

If you wish to smoke, please use the designated outdoor smoking area.

[PLEASE NOTE]
If any evidence of smoking is detected inside the room, a minimum special cleaning fee of 30,000 JPY will be charged. In addition, if the room cannot be sold due to necessary deodorization processing, or if additional expenses are incurred to accommodate subsequent guests, you will also be held responsible for compensating any resulting financial losses.

The following shops and services are located on the 1st floor of the HBC Building (where our hotel is located):

• Convenience Store
• Cafe
• Burton Store Hakuba

Please feel free to visit them for your grocery, dining, or snow gear needs during your stay.

Yes, we provide basic cooking utensils and tableware. Kitchen items include pots, pans, knives, and cutting boards, as well as enough plates, glasses, and cutlery (chopsticks, spoons, forks, etc.) for all guests.

Note: Please note that seasonings, spices, and cooking oils are not provided.

We are deeply sorry, but we do not provide nightwear (pajamas, robes, or yukata).
Please bring your own sleepwear for your stay.

Yes! You can use our complimentary “Self-Service Luggage Storage” located opposite the 1st-floor Drying Room until 5:00 PM on the day of your check-out.

• Available Hours: Check-out time until 5:00 PM (Free of charge)
• Location: 1st Floor, opposite the Drying Room

Important Notes:

• Locker space is limited and available on a first-come, first-served basis. If full, please use the coin-operated (paid) lockers on the 1st floor or mezzanine level of the HBC Building.
• Please keep your valuables and fragile items with you. The property cannot accept liability for any loss, theft, or damage to items left in the luggage storage.

Yes, we have free outdoor parking on-site. Guests can use the parking lot without advance reservation.

• Fee: Free of charge
• Type: Outdoor parking

Important Notes:

• Parking spaces are limited and available on a first-come, first-served basis. Please note that we cannot accept advance reservations for parking spots.

Yes, we have comprehensive safety and security measures in place. Although Commons 8 Hakuba Hotel does not have a physical front desk, we implement the following measures to ensure a safe stay for all our guests:

• Security & Access Control: Only authorized individuals (such as registered guests and staff) are granted entry into the hotel, keeping non-authorized personnel out via our secure access system. Additionally, security cameras monitor the entrance and common areas, and automated alerts are linked directly to a professional security company in case of emergencies.
• Fire Safety: If a fire is detected, all electronic door locks will automatically unlock to ensure a safe and immediate evacuation.

※Upon arrival, please be sure to check the evacuation map provided in your room.

Unfortunately, we do not offer a laundry service.
However, all rooms are equipped with a washer/dryer combination and laundry detergent, which you are welcome to use free of charge during your stay.

Yes, all rooms are equipped with a bathtub and one toilet.

• Bathtub: Available in all rooms

• Toilet: 1 in each room

Yes, we offer the following items free of charge:

• Iron & Ironing board

• First-aid kit

• Nail clippers

• Phone charger & Cables

• Vacuum cleaner

To request an item after arrival, please contact us via the in-room QR code call, phone, or message. Please note that quantities are limited and subject to availability.

es, we have a dedicated dry room for staying guests located on the 1st floor. Inside the dry room, lockable lockers are provided for each room to safely store your ski/snowboard equipment and boots.

*Please note: All items must be removed from the locker upon checkout.

Check-in is available from 3:00 PM.
Since we use a self-check-in system, there is no deadline or restriction for check-in time. You can safely arrive late at night without any issue.

Check-out is by 10:00 AM. We are deeply sorry, but we cannot accept requests for late check-out.

Instructions for Check-Out:

• Submit your check-out time: On the day before your check-out, you will receive a “How was your stay?” message. Please enter your estimated check-out time through that link/message.
• Remove all belongings: On your departure day, please ensure that all personal items are completely removed from your room and lockers before leaving.

※If you would like to store your luggage after checking out, please feel free to use the complimentary self-service luggage storage lockers on the 1st floor.

Please note that Commons 8 Hakuba Hotel does not have a front desk.
To ensure a smooth arrival, please complete the online pre-check-in process prior to your stay via the link sent to your email or SMS.

1. Online Pre-Check-in Requirements

• Guest Registration: Primary guest’s name, address, contact details, and names of all accompanying guests.

• Agreement to Accommodation Terms: Online signature.

• Credit Card Registration: Required as a guarantee during your stay.

• Passport Upload: Required for overseas residents (non-residents of Japan).

2. Room Number and Door Code
Your room number and entry door code will be sent to you by 2 days prior to your arrival date.

3. Arrival on Check-in Day Rooms are available from 3:00 PM. Upon arrival, simply enter your door code on the electronic keypad lock at the entrance and proceed directly to your room.

• For stays of 4 nights or more: Full room cleaning is provided once every 4 nights.
• For stays of 2 nights or more: If you require towel replacement and trash collection, please hang the “Towel Exchange Request” sign on the outside of your door knob by 10:00 AM on that day.
  *Please note that we cannot accept requests made after 10:00 AM.

We are deeply sorry, but pets are not allowed to stay at our facility. We kindly ask for your understanding and cooperation to ensure proper hygiene management and to accommodate guests with allergies.

We are deeply sorry, but we do not provide a shuttle service.
Please use a taxi, a ride-hailing service such as Uber, or public transportation.

Yes, emergency contact information is provided inside your room.

In case of an urgent emergency in Japan, please call the following numbers:

• Police: 110
• Fire & Ambulance: 119